There are a few common reasons your media might not be uploading smoothly:
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File size: Make sure your file isn’t too large. Each media type (images, audio files, PDFs) have size limits to ensure quick uploads and smooth performance. If your file is too big, try compressing it. You can find plenty of free online tools by searching terms like “image resizer,” “audio file compressor,” or “PDF compressor” on your search engine. These tools help reduce file size without sacrificing much quality.
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File format: Check that your file is in a supported format. Most image and audio files are accepted, but less common or unusual file types might not be supported; documents need to be PDFs only. Unsupported formats won’t upload properly.
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Too many files at once: Uploading lots of files simultaneously can sometimes cause issues. Try uploading your files one at a time to see if that resolves the problem.
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Internet connection: Slow or unstable internet can also interrupt uploads. If possible, try uploading over a reliable, faster connection.
If you’ve checked all these and still have trouble uploading your media, don’t hesitate to contact our support team. We’re here to help get your milestones looking perfect!
